TERMS & CONDITIONS
Japanese Tutor Melbourne Pty Ltd (trading as Nunawading Japanese School) provides Japanese courses for adults (20 yrs and over). Below are our school's terms and conditions applicable to all students.
1) School/Student Agreement
This agreement constitutes a binding contract between the Student and Japanese Tutor Melbourne Pty Ltd. The Agreement is made up of these terms. You must ensure that you read, understand, and abide by the Agreement. It is considered acceptance of this agreement immediately once a student attends their trial, level check and/or enrols at our school.
2) Student Behaviour
Our teachers provide a comfortable, professional learning environment (either in our classrooms or online). We ask that all students behave maturely and show respect towards one another. At any stage we reserve the right to cancel your enrolment without any warning or notice for inappropriate behaviour that is deemed anti-social, offensive or dangerous. You will be removed from class and no refund will be provided.
*ONSITE CLASSES: Mobile phones are not permitted on classrooms tables and must be kept out of sight and on silent. This is at the request of our teachers and students. They are a distraction to yourself/others in class.
*ONLINE (VIDEO/AUDIO): All students must have video & audio (headset/earphones with mic) for classes. To help us continue to provide a high quality online learning environment, this is a requirement of online enrolment. Teachers ask that students are seated at tables in front of their pc/laptop (not on a couch/outside etc). As a school it's our responsibility to ensure the online learning environment is kept professional and to do this, we ask students to assist us with the above.
3) Class location
All classes are facilitated onsite & onsite from our school location 8A Wood Street Nunawading Vic 3131 from within our classrooms. Currently there are no density limits or restrictions that affect our classrooms. Our school only has 1 location in Victoria. Other providers who use the term “Japanese Tutor Melbourne” have no affiliation with our school.
Our school is registered as: The Trustee for V & M Family Trust ABN 29740686149 (Trading as Japanese Tutor Melbourne Pty Ltd & Nunawading Japanese School)
Payment is due on the 1st of each month. When a student enrols, the initial invoice will include a one off admin fee of $30 gst inc.
- (Beginners) Enrolment is $49.50 per week (paid monthly)
- (Intermediate) Enrolment is $55 per week (paid monthly)
Payment is due on the 1st of each month. Group class enrolment includes: 1 x 80 min group class per week, all course material and homework at no extra charge and regular tests.
- Tutoring is available Tuesdays - Fridays before 6pm. Private tutoring is charged at $55 inc per hour. Payment is due on the 1st of each month. Tutoring enrolment includes: 1 x 60 min lesson per week, all course material and homework at no extra charge. (*Min 4 x lessons per month)
GROUP & TUTORING
- Adjustments to an invoice (example: removing a lesson you will miss from your invoice) will not be allowed once the invoice due date has passed or payment has been made.
- If payment has not been received prior to the 1st of the month, we may refuse entry until payment has been received in full.
- Fees are not transferable to another student.
- Fees are not transferable to another month/term.
5) Early Cancellation Fee
An early cancellation fee of $50 will apply for all new students (all levels) if cancelled prior to attending the first class.
Once an invoice is paid, we do not provide refunds for missed/cancelled lessons (including sickness). We do not reschedule within the month. In the unlikely event that the school needs to cancel a month/s of booked classes, payment made will we used as credit for future months.
7) Catch Up Lessons (Group Class Only)
*Only available for student's missing 2 or more consecutive classes in a row. (*SUBJECT TO AVAILABILITY).
Students who miss/plan to miss 1 x lesson are provided all course material/homework for that class. (Payment is still required for enrolment purposes.)
If you have an upcoming holiday planned (missing 2 or more consecutive classes), we will do our best to allocate available time for catch up lessons to substitute the classes you’ll miss. Instead of paying for classes missed, you will pay for individual catch up lessons (*substitute catch up lessons) with a teacher instead.
If there is not enough availability within the schedule, you’re monthly invoice may include a combination of catch up lessons & *Material Only/Non Attendance charges.
- Substitute Catch Up Rate: $55 inc per hour (*When we substitute/replace your standard class fee for an individual catch up lesson)
Our teachers have all completed formal teaching study with experience. We follow the same teaching style and curriculum. We work well as a team managing all classes together.
As students progress through our course content, as a school we reserve the right to relocate a student. This may include "moving to a more suitable class" or alternatively "offering private tuition instead".
It's our responsibility as a school to ensure all students learn at a comfortable/challenging pace.
10) Trial lesson/Level Check
All trial lessons/level checks are either conducted online or onsite.
Level Checks: Before we can confirm if our school has any suitable classes for a student to join, they must attend a level check with a teacher. These appointments are free. Attending a level check does not guarantee that we will be able to offer a suitable option.
11) Privacy Statement
Throughout the enrolment process and being a member at our school, we obtain personal information about you. We respect your privacy and will not share your information with any third party. We will only use or disclose private information when required by law or for the purposes of this agreement and/or your enrolment.
12) Marketing/Online Class Recordings
From time to time we may ask individual/group classes to participate in photos/videos for school marketing (F2F or Online). Students are given the option not to participate if they wish.
Occasionally online classes may also be recorded for internal training purposes only (unless otherwise advised).
Should a lockdown be imposed, our school may need to close for a short period. To keep things simple, for classes that have been paid for and are consequently cancelled, we will apply a credit/s to your upcoming invoice.
14) Ongoing Changes and Variations
Over time this agreement may vary at the discretion of Japanese Tutor Melbourne Pty Ltd. We reserve the right to make changes that may affect classes, fees or lesson location whenever necessary.