TERMS & CONDITIONS

Japanese Tutor Melbourne Pty Ltd (trading as Nunawading Japanese School) provides Japanese courses for adults (20 yrs and over). Below are our school’s terms and conditions applicable to all students.

1) School/Student Agreement

This agreement constitutes a binding contract between the Student and Japanese Tutor Melbourne Pty Ltd. The Agreement is made up of these terms. You must ensure that you read, understand, and abide by the Agreement. It is considered acceptance of this agreement immediately once a student attends their trial, level check and/or enrols at our school.

2) Student Behaviour

Our teachers provide a comfortable, professional learning environment (either in our classrooms or online). In return we ask all students to be the same towards all students and our teaching staff. Any unacceptable behaviour will have you immediately removed from the class with no refund.

*ONSITE CLASSES: Mobile phones are not permitted on classrooms tables and must be kept out of sight and on silent. This is at the request of our teachers and students. They are a distraction to yourself/others in class.

*ONLINE (VIDEO/AUDIO): At teacher’s request, we require all students to be using earphones or a headset for online classes. This helps us provide the best audio quality environment for everyone and also makes it easier for teachers to hear everyone individually. You must also be seated in a quiet, well-lit room. Attending classes within a moving car, train and in a public area with movement behind you is not allowed as it brings too many distraction for others,

Online class must only be attended using a PC or laptop device. Smartphones are not appropriate for online group classes are they do not allow for multi-screen viewing. 

 3) Class location

All classes are facilitated onsite & online from our school location 8A Wood Street Nunawading Vic 3131 within our classrooms. Our school only has 1 location in Victoria. Other providers who use the term ‘Japanese Tutor Melbourne’ have no affiliation with our company.

Our school is registered as: The Trustee for V & M Family Trust ABN 29740686149 (Trading as Japanese Tutor Melbourne Pty Ltd & Nunawading Japanese School)

4) Payment

Payment is due on the 1st of each month. When a student enrols, the initial invoice will include a one off admin fee of $30 gst inc.

GROUP CLASS ENROLMENT

  • Beginner Enrolment is $49.50 per week (paid monthly)
  • Intermediate Enrolment is $55 per week (paid monthly

*INCLUDES: 1 x 80 min group class per week, course material, regular corrected homework and tests. (minimum 4 x weeks a month)

TUTORING ENROLMENT (BEGINNER)

  • Beginner Enrolment is $55 per week (paid monthly)

*INCLUDES: 1 x  60 min private lesson per week, course material, regular corrected homework and tests. (minimum 4 x weeks a month)

 (If payment has not been received prior to the 1st of the month, we may refuse entry until payment has been received in full. Fees are not transferable to another student. Fees are not transferable to another month/term).

5) Early Cancellation Fee

An early cancellation fee of $50 will be deducted from your initial payment if enrolment is cancelled prior to attending the first class.

6) Refunds

Once an invoice is paid, we do not provide refunds for missed/cancelled lessons (including sickness). We do not reschedule within the month. In the unlikely event that the school needs to cancel a class/classes payment made will we used as credit for future months.

7) Catch Up Lessons (Group Class Only) 

*Only available for student’s missing 2 or more consecutive classes in a row. (*SUBJECT TO AVAILABILITY). 

Students who miss/plan to miss 1 x lesson are still provided any course material/homework for that class. (Payment is still required for enrolment.)

If you have an upcoming holiday planned (missing 2 or more consecutive classes), providing notice is given before the 1st of that month, we will do our best to allocate available times for catch up lessons. Instead of paying for classes you’ll miss when on holidays, you will pay for the individual catch up lessons either before or after your trip (called *substitute catch up lessons) with a teacher. 

Please keep in mind that we don’t have many available timeslots throughout the weeks for substitute catch up lessons. If there is not enough availability, you may be required to pay for the weeks enrolment you’ll miss and be provided *Material Only.

  •  Substitute Catch Up Rate: $55 inc per hour (*When we substitute/replace your standard class fee for an individual catch up lesson)

8) Teachers

Our teachers have all completed formal teaching study with experience. We follow the same teaching style and curriculum. We work well as a team managing all classes together.

9) Students

As students progress through our course content, as a school we reserve the right to relocate a student. This may include “moving to a more suitable class” or alternatively “offering private tuition instead“.

It’s our responsibility as a school to ensure all students learn at a comfortable/challenging pace.

10) Trial lesson/Level Check

All trial lessons/level checks are either conducted online or onsite. Both options are recorded for teacher internal purposes.

Level Checks: Before we can confirm if our school has any suitable classes for a student to join, they must attend a level check with a teacher. These appointments are free. Attending a level check does not guarantee that we will be able to offer a suitable option.

11) Privacy Statement

Throughout the enrolment process and being a member at our school, we obtain personal information about you. We respect your privacy and will not share your information with any third party. We will only use or disclose private information when required by law or for the purposes of this agreement and/or your enrolment.

12) Marketing/Online Class Recordings

From time to time we may ask individual/group classes to participate in photos/videos for school marketing (F2F or Online). Students are given the option not to participate if they wish. 

Occasionally online classes may also be recorded for internal training purposes only (unless otherwise advised). 

13) Lockdowns 

Should a lockdown be imposed, our school may need to close for a short period. To keep things simple, for classes that have been paid for and are consequently cancelled, we will apply a credit/s to your upcoming invoice.

14) Covid Vaccination Requirements

As per government regulations, only fully vaccinated students are allowed onsite. Management will need to sight your proof of vaccination at your initial onsite appointment. We also ask our students to kindly check in using our unique QR code in reception and adhere to all social distancing measures using hand sanitiser etc provided within classrooms.

15 Ongoing Changes and Variations

Over time this agreement may vary at the discretion of Japanese Tutor Melbourne Pty Ltd. We reserve the right to make changes that may affect classes, fees or lesson location whenever necessary.

 

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