Terms & Conditions I NUNAWADING JAPANESE SCHOOL

Below are the terms of enrolment at Nunawading Japanese School. By completing our student form/level check form/enrolling in our course, you are agreeing to these terms. Enrolment is only available for adult students (20 yrs and above).

1) School/Student Agreement

This agreement constitutes a binding contract between the Student and Nunawading Japanese School. The Agreement is made up of these terms. You must ensure that you read, understand, and abide by the Agreement. It is considered acceptance of this agreement once a student enrols.

2) Student Behaviour

We provide a comfortable, professional learning environment (whether online or onsite) for our students. In return we ask all students to be respectful towards our teaching staff and other students. At any stage we reserve the right to remove a student and cancel their enrolment immediately (with no refund).

*ONSITE CLASSES: Mobile phones are not permitted on classroom tables and must be kept out of sight and on silent. We’re all adults so we know you understand why 🙂

*ONLINE: Please be seated at a table (not couch). We’d appreciate if you could all help us create the best online environment for everyone attending class whether attending tutoring or a group class.

Online classes must only be attended using a PC or laptop. (Smartphone layout works but isn’t the best for classes). Student must use either earphones, a headset or earbuds with isolated mic for online classes. (Webcam speaker/mics are not allowed)

Recording Classes: Whether attending onsite or online, our staff do not give permission to be recorded. In some educational settings like Uni, recording a class is allowed. At our school, on private property, given the class sizes are small, intimate and personal, we do not give permission.

3) Class location

All classes are facilitated from our school location 8-10 Wood Street Nunawading Vic 3131 within our classrooms (whether onsite & online). Our school only has 1 location in Victoria (in Nunawading). We have no affiliation with anyone else who uses the term “Japanese Tutor Melbourne”. We are registered under: The Trustee for V & M Family Trust ABN 29740686149 (trading as “Nunawading Japanese School”)

4) Enrolment/Payment

Monthly enrolment fees are paid by Direct Debit on the 1st of each month (or closest business day). Initial payment includes a one off admin fee of $30 gst inc.

We run classes all year (excluding Easter long weekend/Anzac Day & Christmas break). The annual cost of our course is broken up over 12 monthly payments. Your fees cover a range of services (in and outside of class) eg classes, curriculum and admin/homework correction etc. Please keep in mind a lot of cost, time and preparation goes into facilitating classes.

GROUP CLASS ENROLMENT – $230 per month
$53 per week enrolment (80 Min Classes) *Pro Rata Charges Apply

TUTORING ENROLMENT
$65 per 60 min Lesson/Weekly
– 4 week month $260, 5 week month $325
(Weekdays Tues-Fri Only/Until 5:30PM) *Min 4 lessons per month for course continuity & progression

ONLINE STUDY PORTAL
*Enrolment includes FREE ACCESS to our online study portal. This online platform includes course summary, flashcard videos and audio recordings, multiple choice quizzes and more. We have invested into creating an online platform for our students that support they study in between classes.

CHANGING DAYS/TIMES (TUTORING)
Changes to lesson days/times must be requested by email prior to the 25^th. Once your fees have been debited and paid on the 1^st of the month, dates/times are locked in. We do not reschedule or refund once a month is booked.

*Fees are not transferable to another student. Fees are not transferable to another month (*Subject to management approval)

5) Termination of Enrolment (Group & Tutoring)

If you would like to end enrolment, notice must be given by email prior to 5pm on the 25th of the month. If notice is provided after, your enrolment will cease at the end of the following month.

There is no option to pause enrolment while away and then rejoin the same class. If you want to rejoin the same class after your trip, we can arrange a catch up schedule (individual lessons with a teacher) to cover content you miss so you can rejoin after your trip (see point 7 of our terms)

6) Early Cancellation/Schedule Change Fee

If you sign up for our course but then need to cancel (prior to starting) an early cancellation fee will apply ($100). We will refund the remaining amount as per management approval.

7) Missing Classes – Group Classes

*Catch up lessons are for group class students who have upcoming planned holidays (2 or more consecutive classes in a row). Catch up lessons are a condensed version which enable students to cover the important content missed in class. Monthly fees cover these costs so no additional charge.

MISSING 1 CLASS: You can either collect new materials at class or we can email them for self study. Each class has a review component so you’ll be able to catch up in class the next week. Enrolment is still paid for the week.

PLANNED HOLIDAY: If notice is provided before the 1st of that month, we will do our best to allocate available times for a “CATCH UP” lesson/s. These lessons are paid by your monthly enrolment fees so no additional charge. *Subject to availability

8) School Holiday Breaks

Classes run all year except for Summer break and Easter break. Enrolment is charged at pro rata rate during these months.

CHRISTMAS 20/12/26 – 11/01/27 (Classes resume 12/01/27)
EASTER 21/03/27 – 09/04/27 (Classes resume 10/04/27)

9) Teaching Staff

Our teachers have all completed formal teaching study with experience. They teach “OUR” curriculum and have been trained by our school. Due to the size of our school, our small team rotate and manage all classes together which works very well.

***Due to employee contract obligations, staff are not allowed to exchange personal info (phone numbers, connect on social media etc). To save the embarrassment, we kindly ask that you direct all your enquires to management.

10) Changes to Enrolment

As you progress through our course, as a school we reserve the right to relocate a student based on progress. This may include “moving to a more suitable class” or alternatively “offering private tuition instead“. It’s our responsibility as a school to ensure all students learn at a comfortable/challenging pace. Managing a group of students can be a science.

We reserve the right to cancel a group class should class numbers drop to 3 or less. *Alternative enrolment options will be offered subject to availability.

11) Level Checks

Level checks are conducted either online or onsite. Both options are recorded for internal purposes only. Attending a Level Check does not guarantee an enrolment option. Majority of our classes run at capacity so we will only arrange a level check if we feel there is a potential option for you.

12) Privacy Statement

Throughout the enrolment process and whilst a student at our school, we obtain personal information about you. Either via our website or in person. We respect your privacy and will not share your information with any third party. We will only use or disclose private information when required by law or for the purpose of this agreement and/or your enrolment.

13) Marketing/Online Class Recordings

We occasionally take individual/group class photos/videos for school marketing (F2F or Online). If you do not want your identify/face shown in a photo/video, please advise management. *Please keep in mind occasionally online classes may be recorded for internal training purposes only.

*By completing our student form you agree to be added to our mail list for marketing and contact via SMS. Of course you can OPT OUT and unsubscribe at any time. Please see our Privacy Policy

14) Ongoing Changes and Variations

We reserve the right to amend/change these terms subject to changes within enrolment. It is solely the students responsibility to ensure they review our terms regularly and are kept up-to-date.

    
 
 
       Posted on Google  
   
   Rorza! ! 
 
 
 
 Trustindex verifies that the original source of the review is Google. I have been extremely impressed with my experience at Nunawading Japanese School. The school provides a warm, welcoming and fun learning environment, with well-structured classes and a curriculum that is both practical and engaging.

What has particularly impressed me is how quickly the knowledge from even the entry-level classes can be applied in a professional setting. In my role, I regularly work with Japanese customers and business partners, and having a basic understanding of the Japanese language, communication style and cultural etiquette has already helped me build stronger relationships and demonstrate a greater level of respect and understanding. These seemingly small efforts can make a significant difference when doing business in Japan.

The structured approach to learning has also given me considerably more confidence when travelling to Japan. I am now much more comfortable navigating everyday situations, understanding basic conversations and recognising common words and phrases, rather than feeling lost or confused when surrounded by the language. I have Nunawading Japanese School to thank for this.

The teaching is professional, supportive and well-paced, making the learning experience both enjoyable and genuinely useful. I would highly recommend Nunawading Japanese School to anyone looking to learn Japanese, particularly those who want to develop skills that can be applied both personally and professionally.

I’m also looking forward to finally watching my Anime without the subtitles 😝
  
 
      Posted on Google  
   
   Riverstone 
 
 
 
 Trustindex verifies that the original source of the review is Google. Booking a holiday to Japan ten months in advance had me researching the typical tourist spots, but I found myself becoming more connected to the Japanese way of life - Thoughtfulness towards others before ourselves, awareness of how our actions impact those around us, and a deep sense of respect, kindness and consideration.

I wanted to visit Japan and not just “take away” amazing tourist stories, I hoped to become a small part of the locals’ lives and return my appreciation in some way. I decided learning a few words might show that I had made an effort, rather than simply turning up “empty handed”.  Some believe you can’t teach an old dog new tricks, but I was willing to try learning a second language from scratch and now hold a deep sense of gratitude towards every Teacher and Vaughan, at Nunawading Japanese School.

Quite apprehensive and a little socially anxious in new situations, it was daunting turning up on day one by myself.  However, everything I had been reading about the Japanese way of life, I found right here in a little classroom!!!  There was an immediate sense of belonging, comfort, and reassurance that it was absolutely ok that I knew nothing.

Four months before my trip, I was excited every week for class. The worksheets are enjoyable - sometimes silly yet incredibly well thought out, providing every building block needed to see improvement quickly. Combined with a helpful online portal supporting the learning material, something I never saw offered anywhere else when looking at enrolment options.

The day of my trip, I was only hoping that a few of my words might be understood yet, I found myself having basic conversations entirely in Japanese, made some locals smile and giggle even made friends  I’m still in contact with and I’m now returning 5 months after my first trip to see them again!!!

There are two Japanese expressions that have become very special to me and I connect everyone at Nunawading Japanese School with - Staff, Classmates, Cleaners alike ;
Go-en (ごえん) - The mysterious ties of fate that bring people and meaningful encounters into our lives.
Otsukaresama desu (おつかれさまです) - An acknowledgement of someone’s effort and hard work. For me, it recognises the people who supported me through that hard work, and I share the result with them.

If learning Japanese has been a passing thought dismissed by doubt, if someone has already made the decision but wondering where to start, or if you just want to try something new and have fun doing it - my honest and highest reccomendation is to every one of these fantastic people.

ほんとうにありがとうございました。
  
 
      Posted on Google  
   
   Andrew Ma 
 
 
 
 Trustindex verifies that the original source of the review is Google. I've been studying at Nunawading Japanese School for the past 10 months, this has been one of the best decisions I've made, and I'm honestly kicking myself for not starting earlier.
The teachers are all native Japanese speakers who are incredibly patient, supportive, and genuinely committed to helping their students succeed.
The classes are super fun and engaging—in fact, the 80-minute lessons often feel like they're over in just 20 minutes. The time flies because there's always a great mix of learning, conversation, and interaction. The lessons are well-structured, and I've been surprised by how much progress I've made in a relatively short period of time.
The friendly and encouraging atmosphere makes it easy to participate and build confidence in speaking Japanese. Whether you're a complete beginner or looking to improve your existing skills, I highly recommend Nunawading Japanese School.
  
 
      Posted on Google  
   
   Kevin Keiser 
 
 
 
 Trustindex verifies that the original source of the review is Google. ⭐⭐⭐⭐⭐

I’ve had a fantastic experience learning Japanese at Nunawading Japanese School. The teachers are friendly, patient and genuinely passionate about helping students learn and improve.

The lessons are well structured and make Japanese approachable and enjoyable, even when learning more challenging grammar and vocabulary. I particularly like the balance between speaking, listening, reading and practical conversation, and the teachers create a relaxed environment where you feel comfortable having a go and making mistakes.

I’ve been able to see real progress in my Japanese and have gained much more confidence using what I’ve learned in conversation. The course materials and exercises are also excellent and give you plenty of opportunities to practise between lessons.

I would highly recommend Nunawading Japanese School to anyone wanting to learn Japanese, whether you're a complete beginner or looking to improve your existing skills.

ありがとうございます！ 🇯🇵
  
 
      Posted on Google  
   
   Frank Noone 
 
 
 
 Trustindex verifies that the original source of the review is Google. Absolutely wonderful place to learn Japanese. The teachers are all patient and helpful and all native Japanese speakers, the classes are fun and welcoming. Couldn’t be happier with my decision to learn Japanese here. My only regret is not starting years ago
  
 
      Posted on Google  
   
   Haddie James 
 
 
 
 Trustindex verifies that the original source of the review is Google. Easy to sign up and the classes are excelelnt. the staff and teachers are all very helpful, patient and fun to work with :) Would definitly recommend to any one wanting to learn Japanese!

Rorza! !

I have been extremely impressed with my experience at Nunawading Japanese School. The school provides a warm, welcoming and fun learning environment, with well-structured classes and a curriculum that is both practical and engaging. What has particularly impressed me is how quickly the knowledge from even the entry-level classes can be applied in a professional setting. In my role, I regularly work with Japanese customers and business partners, and having a basic understanding of the Japanese language, communication style and cultural etiquette has already helped me build stronger relationships and demonstrate a greater level of respect and understanding. These seemingly small efforts can make a significant difference when doing business in Japan. The structured approach to learning has also given me considerably more confidence when travelling to Japan. I am now much more comfortable navigating everyday situations, understanding basic conversations and recognising common words and phrases, rather than feeling lost or confused when surrounded by the language. I have Nunawading Japanese School to thank for this. The teaching is professional, supportive and well-paced, making the learning experience both enjoyable and genuinely useful. I would highly recommend Nunawading Japanese School to anyone looking to learn Japanese, particularly those who want to develop skills that can be applied both personally and professionally. I’m also looking forward to finally watching my Anime without the subtitles 😝

Riverstone

Booking a holiday to Japan ten months in advance had me researching the typical tourist spots, but I found myself becoming more connected to the Japanese way of life - Thoughtfulness towards others before ourselves, awareness of how our actions impact those around us, and a deep sense of respect, kindness and consideration. I wanted to visit Japan and not just “take away” amazing tourist stories, I hoped to become a small part of the locals’ lives and return my appreciation in some way. I decided learning a few words might show that I had made an effort, rather than simply turning up “empty handed”. Some believe you can’t teach an old dog new tricks, but I was willing to try learning a second language from scratch and now hold a deep sense of gratitude towards every Teacher and Vaughan, at Nunawading Japanese School. Quite apprehensive and a little socially anxious in new situations, it was daunting turning up on day one by myself. However, everything I had been reading about the Japanese way of life, I found right here in a little classroom!!! There was an immediate sense of belonging, comfort, and reassurance that it was absolutely ok that I knew nothing. Four months before my trip, I was excited every week for class. The worksheets are enjoyable - sometimes silly yet incredibly well thought out, providing every building block needed to see improvement quickly. Combined with a helpful online portal supporting the learning material, something I never saw offered anywhere else when looking at enrolment options. The day of my trip, I was only hoping that a few of my words might be understood yet, I found myself having basic conversations entirely in Japanese, made some locals smile and giggle even made friends I’m still in contact with and I’m now returning 5 months after my first trip to see them again!!! There are two Japanese expressions that have become very special to me and I connect everyone at Nunawading Japanese School with - Staff, Classmates, Cleaners alike ; Go-en (ごえん) - The mysterious ties of fate that bring people and meaningful encounters into our lives. Otsukaresama desu (おつかれさまです) - An acknowledgement of someone’s effort and hard work. For me, it recognises the people who supported me through that hard work, and I share the result with them. If learning Japanese has been a passing thought dismissed by doubt, if someone has already made the decision but wondering where to start, or if you just want to try something new and have fun doing it - my honest and highest reccomendation is to every one of these fantastic people. ほんとうにありがとうございました。

Andrew Ma

I've been studying at Nunawading Japanese School for the past 10 months, this has been one of the best decisions I've made, and I'm honestly kicking myself for not starting earlier. The teachers are all native Japanese speakers who are incredibly patient, supportive, and genuinely committed to helping their students succeed. The classes are super fun and engaging—in fact, the 80-minute lessons often feel like they're over in just 20 minutes. The time flies because there's always a great mix of learning, conversation, and interaction. The lessons are well-structured, and I've been surprised by how much progress I've made in a relatively short period of time. The friendly and encouraging atmosphere makes it easy to participate and build confidence in speaking Japanese. Whether you're a complete beginner or looking to improve your existing skills, I highly recommend Nunawading Japanese School.

Kevin Keiser

⭐⭐⭐⭐⭐ I’ve had a fantastic experience learning Japanese at Nunawading Japanese School. The teachers are friendly, patient and genuinely passionate about helping students learn and improve. The lessons are well structured and make Japanese approachable and enjoyable, even when learning more challenging grammar and vocabulary. I particularly like the balance between speaking, listening, reading and practical conversation, and the teachers create a relaxed environment where you feel comfortable having a go and making mistakes. I’ve been able to see real progress in my Japanese and have gained much more confidence using what I’ve learned in conversation. The course materials and exercises are also excellent and give you plenty of opportunities to practise between lessons. I would highly recommend Nunawading Japanese School to anyone wanting to learn Japanese, whether you're a complete beginner or looking to improve your existing skills. ありがとうございます！ 🇯🇵

Frank Noone

Absolutely wonderful place to learn Japanese. The teachers are all patient and helpful and all native Japanese speakers, the classes are fun and welcoming. Couldn’t be happier with my decision to learn Japanese here. My only regret is not starting years ago

Haddie James

Easy to sign up and the classes are excelelnt. the staff and teachers are all very helpful, patient and fun to work with :) Would definitly recommend to any one wanting to learn Japanese!

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